F.A.Q.
Select a question to find out more.
[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Why should I choose NGM instead of a different platform?” ]
NGM’s independent trading platform for traders offers fair opportunities for all. Our objective is to use our independence to provide a transparent trading platform.
NGM itself does not take part in transactions, and leaves those involved in trading free to decide the logistics of the transaction and the payment conditions. NGM does actually provide payment options, and in the future logistics will also be included, but again NGM will act purely as a mediator.
From this position, NGM provides all traders with a freely accessible platform, where a broad and diverse range of plants and flowers is offered for sale and traded.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Who is behind NGM?” ]
NGM was founded by Digital Trade Connection, VANAD Group and Floramedia, all of whom are enthusiastic professionals who do not represent companies with a trading interest. As a result, the NGM platform operates completely independently from traders, which is an important condition for transparency and fairness.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How can I participate in NGM?” ]
Register via the website. NGM will use your details to create an account for you and arrange your login credentials. You can then use these to log into the secure part of www.newgreen.market, and benefit from the advantages of trading through NGM.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Can I remain a member of an auction or another sales platform?” ]
Of course. NGM is in favour of a multi-channel strategy for its participants. There may well be different trading platforms for different channels, and all should be freely accessible. We are confident that other platforms will also support this strategy in due course.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Which companies participate in NGM?” ]
NGM’s trading platform helps companies in the global floricultural sector who have a multi-channel strategy supported by automatic data processing. Every day, more companies are participating in NGM.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How will participating in NGM benefit me?” ]
As an independent trading platform, NGM is a gateway to an enormous global network. NGM also gives you all the other familiar advantages of an online trading platform: 24/7 trading, transparency on supply and demand, and relatively low transaction costs.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How much does NGM cost?” ]
NGM’s fees are published on the website at www.newgreen.market. Sellers pay 3% on the net sales value of transactions, while customers pay nothing. All participants must pay a subscription fee of 50 euros per month.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Can I also trade future deliveries via NGM, or only stock for immediate delivery?” ]
We started the NGM platform for trading goods for immediate delivery – but the actual delivery. The delivery date of traded goods may well be a few days ahead. The option of trading plants and flowers for future delivery is not yet supported by the platform, but will soon follow.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Who pays the delivery costs?” ]
The supplier has to pay the transport costs and make the transport arrangements to the customer’s delivery address (supplied boxed), so the sales price must include the costs of this transport. The customer’s delivery address can be seen in the platform. Eventually, NGM will also support logistical processes via the platform.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Is it possible, as supplier, to deliver goods to a buyer at a location other than my own auction site?” ]
Yes, it’s possible. Normally, delivery is to the nearest hub. However, if a buyer is not present at the nearest hub, inter-hub transportation can be used to transport the lot to the desired delivery location. The buyer pays the inter-hub transportation fees. The buyer will have to make this location clear in the platform. For help with inter-hub transportation, please contact NGM support by emailing support@newgreen.market.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Who supplies photos of products for use in NGM?” ]
The seller is responsible for supplying accurate photos of flowers and plants offered for sale. The description must be accurate and sufficiently detailed so that customers can make a good assessment. At a later stage, NGM will make additional photo material available to traders. However, batches photos of flowers or plants will always have to be provided by the seller.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Does NGM support my ERP software?” ]
NGM has built fully automated links to digital supply lines and order confirmations for the following ERP software: Florisoft, Match-online, Axerrio, Koper, Alfa, Fresh portal, Olsthoorn, SDF, Effice and Ant Eater. If you use different ERP software, or do not yet use ERP software, please contact NGM by emailing support@newgreen.market to discuss an individual solution.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Can I cancel my subscription with NGM?” ]
If you no longer wish to trade on the NGM platform, you are free to stop doing so, and will only be charged the subscription fees owed until the end of the contract. The contract with NGM can be cancelled with a month’s notice.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”What do Cotradr and Direct-Connect stand for?” ]
Cotradr and Direct-Connect are different types of supply, with specific logistical characteristics. Cotradr is trading via a hub, where goods are delivered to the hub within 2 hours. Direct-Connect concerns goods at the producer’s site and therefore involves an extra logistic lead time before delivery to the customer.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How does NGM determine prices for goods?” ]
The asking price for the products presented via the platform is determined by the seller. The asking price includes delivery of the goods to the nearest hub.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”What is NGM’s policy on packaging?” ]
If VBN packaging is used, NGM will use the trading tariffs applicable at that time, as published on VBN’s site, in its calculations. VBN packaging is not part of the asking price and is calculated separately in the financial transaction. Packaging which is not registered with VBN is included in the asking price.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Can all growers and traders participate?” ]
Yes, in principle participation in NGM is open to all traders registered with Floricode.com, who are consequently assigned a unique business-relation number. This allows each company to be identified by all the trading platforms.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How can I contact NGM?” ]
Please fill in our contact form. Your question will be forwarded to the appropriate NGM specialist.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”Is there a minimum and/or maximum transaction volume?” ]
The supplier determines the minimum purchase quantity per lot. There is no set maximum for transaction volumes.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How are the specifications and the quality of products determined?” ]
The supplier must provide the correct product specifications. The product specifications include a description of the product characteristics as well as images and labels of specific quality marks where applicable. NGM currently uses VBN article coding for product specifications. Other codes will also be supported in the future.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”What happens if the product supplied does not conform to the specifications in the supply line?” ]
If the product specification does not match the actual delivered product, you can contact the supplier. NGM accepts no liability for the delivery of goods that do not meet specifications, but would like to be informed if this happens. In the event of repeated deliveries of goods that fall short of specifications, NGM reserves the right to exclude participation on the platform.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”What happens if a purchased lot cannot be delivered, or is not delivered on time?” ]
After the buyer and seller in a transaction agree the delivery time via the platform, they are jointly responsible for enforcement of this agreement. NGM accepts no liability for traded goods which are not delivered, or not delivered according to the agreement, but would like to be informed if agreements are not met. In the event of repeated failure to deliver goods or to deliver goods on time, NGM reserves the right to exclude participation on the platform.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”How are transactions paid for?” ]
The supplier determines his or her preferred financial channel for conducting the transaction, possibly in consultation with the service provider. This depends on both supplier and customer accepting this specific channel and being able to make use of it. NGM’s transaction costs do not include any payment fees charged by the chosen financial channel. NGM offers the option of automatic payment via certain service providers. For more information, please contact NGM by emailing support@newgreen.market.
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[ct_accordion text=”Helpdesk” icon=”V” state=”closed” style=”normal” group=”group1″ title=”If I buy a lot from a supplier based outside the Netherlands, do I have to pay VAT? ” ]
NGM supports traders applying the relevant trade conditions and VAT rules when payment takes place. If you have any questions regarding enforcement, please contact NGM by emailing support@newgreen.market.
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For other questions, please contact support@newgreen.market.